Where do I see what I need to pay?
Log in to the Sportio portal. As a guardian you find ‘Payment’ in the menu behind your profile picture at the top, and a card on the front page showing what you have ‘To pay’. Adult members who pay for themselves find ‘Payment’ the same way in the athlete portal.
In the Sportio app it is under ‘Club’ → ‘Payment’. The app is not in the App Store or Google Play yet, but the portal can be added to your home screen and used like an app.
The page shows ‘To pay’ at the top, then ‘Charges per person’ for each child, and finally what has been ‘Paid’.
Pay in your online bank with KID
- Open the invoice under ‘To pay’.
- Tap ‘Copy’ next to the account number and paste it as the recipient in your online bank.
- Copy the KID number (the Norwegian payment reference) and paste it into the KID field — not the message field.
- Pay the amount shown under ‘Amount’ by the due date.
- With KID the payment is registered automatically with the club. Without KID the treasurer has to find it and register it by hand.
- If it says the club has not registered an account number, contact the club's treasurer.
Vipps and cards
Payment by Vipps and card is coming, but it is not available yet. When your club has it, the buttons ‘Pay with Vipps’ and possibly ‘Pay by card’ appear on the invoice. Until then you pay in your online bank with KID.
Why is the amount for several children?
Many clubs group siblings in a household. The payer then gets one invoice for all the children, with one KID, and each child is listed on its own line. If the club gives a sibling discount, it is shown on the line, for example ‘incl. sibling discount −NOK 150’.
If you are a guardian but not the person who pays the invoice, you only see the lines for your own children. ‘To pay’ still covers the whole invoice, so the lines you see may add up to less than the amount.
I have paid, but the invoice is still showing
KID payments reach the club in the bank file, which the bank sends once per working day. The treasurer then has to import the file. It can therefore take a few days before the invoice shows as paid.
- Wait a few working days.
- Check in your online bank that you used the right KID and the right account number.
- If it still shows as unpaid, write to the club's treasurer with the date, amount and invoice number. Do not pay a second time.
- If you paid with Vipps and see ‘Still waiting for confirmation’, the payment is registered automatically when Vipps confirms it. Do not pay again — tap ‘Check again’ instead.
Reminders
The club can send reminders by email when an invoice is overdue. They always go to the person who pays, never to the child. If you have paid recently, you can ignore the reminder.