How can we help?
Guides written for treasurers, board members and guardians — using the same words you see in Sportio.
Finances: getting started
Account number, KID agreement, membership fees and households — everything that must be in place before the first invoice.
Getting started with club finances
The whole journey from account number to reconciled accounts in eight steps — and what works today versus what needs agreements.
For clubsKID agreement with your bank
What a KID agreement is, what to ask your bank, and how to enter it in Sportio.
For clubsMembership fees, other fees and membership types
The difference between the membership fee and the training fee, how to create and assign fees, and what happens when an application is approved.
For clubsHouseholds and sibling discounts
Group siblings in a household so the payer gets one invoice and the right sibling discount.
Finances: invoices and payments
Create and send invoices, import bank files, issue refunds and reconcile against the accounts.
Invoice membership fees with KID
Create invoices per household or per member, review them before you send, and what to do when something needs correcting.
For clubsBank files and payments
Download the OCR or camt.054 file from your online bank, import it, and match the remaining payments to the right invoice.
For clubsRefunds and credit notes
When to credit, when to refund, and what ‘Credit the same amount’ does.
For clubsReconciliation and accounting
What each figure on the reconciliation page means, and how to give your accountant the records as a CSV file.
For clubsPayment reminders, reminder fees and debt collection
How payment reminders work in Sportio, what Norwegian law allows as a reminder fee, and what the club has to do itself.
Payments, NIF and notifications
Vipps and cards, NIF's membership register, SMS and push — what works today and what is coming.
Vipps and cards
Payment by Vipps and card is coming. Here is what the club needs, and what guardians will see.
For clubsAwaiting agreementNIF's membership register
Synchronisation with NIF is awaiting an agreement. Here is what it will do, and what the club should do in the meantime.
For everyoneSMS, push and notifications
How SMS is counted and switched on, the difference between push in the app and in the browser, and how to add Sportio to your home screen.
For guardians and members
How to pay your membership fee, and what happens to your personal data.
How to pay membership fees
Where you see what you need to pay, how to pay with KID in your online bank, and what to do if a paid invoice is still showing.
For everyonePrivacy: access to and deletion of payment data
What happens to invoices and payments when a member or a guardian is deleted, and how to download your own data.
Website
The club's public website, domain and set-up.
Can't find the answer? Contact us
Tell us what you are trying to do, and ideally which page you are on. We reply by email.
hei@sportio.no